About Us & Compliance | HerHealth Pharmacy
About HerHealth Pharmacy
Your trusted OCP-accredited pharmacy, committed to transparency, compliance, and clinical excellence.
HerHealth Pharmacy is an Ontario College of Pharmacists (OCP) accredited pharmacy dedicated to empowering women through accessible, expert-backed healthcare and wellness. Based in Hamilton, Ontario, we combine licensed pharmacist expertise with a curated selection of prescription medications, natural health products, and wellness resources.
We believe every woman deserves convenient, judgment-free access to quality healthcare. Whether you need a prescription filled, expert guidance on a health concern, or reliable wellness products, our clinical care team is here to support you.
Our Values
- ✓ Patient Safety — Every prescription is reviewed by a licensed pharmacist
- ✓ Transparency — Clear pricing, policies, and compliance standards
- ✓ Privacy — PHIPA & PIPEDA compliant health information handling
- ✓ Accessibility — WCAG 2.0 AA compliant, AODA committed
- ✓ Clinical Excellence — Evidence-based care and trusted products
Our Team
Monica Nassralla, RPh — Designated Manager & Licensed Pharmacist
Monica oversees all pharmacy operations, ensuring compliance with OCP standards and providing expert clinical guidance to our patients. She is responsible for prescription verification, patient counselling, and maintaining the highest standards of pharmaceutical care.
Clinical Care Team
Our team of healthcare professionals is available to answer questions about medications, dosage, interactions, and side effects. Pharmacist available: Mon–Fri 9AM–6PM, Sat 10AM–2PM.
Licensing & Accreditation
- Pharmacy Name: HerHealth Pharmacy
- OCP Accreditation: #XXXXX (placeholder — to be updated)
- Designated Manager: Monica Nassralla, RPh
- Address: 95 Morley Street, Hamilton, ON
- Phone: (647) 000-0000
- Governing Body: Ontario College of Pharmacists (OCP)
- Governing Legislation: Drug and Pharmacies Regulation Act (DPRA), O. Reg. 264/16
Compliance Standards
We are committed to meeting and exceeding all applicable regulatory requirements. Below is a summary of our compliance status.
✓ Completed
- ✓ OCP-required pharmacy information displayed on all pages
- ✓ Licensed pharmacist review of all prescription orders
- ✓ PHIPA & PIPEDA compliant Privacy Policy
- ✓ Granular cookie consent system (Essential / Analytics / Marketing)
- ✓ Tracking scripts blocked until explicit user consent
- ✓ CASL-compliant newsletter subscription
- ✓ WCAG 2.0 AA accessibility (skip navigation, focus indicators, alt text, ARIA, color contrast)
- ✓ Security headers (HSTS, X-Frame-Options, X-Content-Type-Options, X-XSS-Protection)
- ✓ SSL/TLS 1.3 encryption on all pages
- ✓ Health Canada compliant product descriptions (no therapeutic claims)
- ✓ PCI DSS compliant — no card data stored locally (payment via gateway)
- ✓ Comprehensive Returns & Refund Policy
- ✓ Shipping & Delivery Policy (temperature-controlled shipping)
- ✓ Medical Disclaimer
- ✓ Prescription requirement notices on all Rx products
○ In Progress
- ○ DIN/NPN numbers on all product pages In Progress
- ○ Age verification for restricted products Planned
- ○ Drug scheduling display (Schedule I–IV badges) Planned
- ○ Prescriber licence verification in medical intake Planned
- ○ AIMS medication safety reporting (OCP requirement effective Jan 2027) Planned
Patient Rights
As a patient of HerHealth Pharmacy, you have the right to:
- • Access your personal health information held by our pharmacy
- • Request corrections to your health information if inaccurate
- • Know how your information is used within the circle of care
- • Withdraw consent for non-essential use of your information
- • Receive informed consent before any medication is dispensed
- • File a complaint if you believe your rights have been violated
To file a complaint:
- • Ontario College of Pharmacists (OCP): ocpinfo.com/protecting-the-public/complaints-reports
- • Information and Privacy Commissioner of Ontario (IPC): ipc.on.ca
Verify Our Pharmacy
You can independently verify HerHealth Pharmacy’s accreditation through the Ontario College of Pharmacists:
- Visit the OCP Pharmacy Search
- Search for “HerHealth Pharmacy” or accreditation #XXXXX
- Verify our designated manager on the OCP Pharmacist Register
Contact Us
Pharmacist Available: Mon–Fri 9AM–6PM, Sat 10AM–2PM